At Power Rig Tech, customer satisfaction is important to us. We strive to provide high-quality computer hardware parts and accessories. If you are not fully satisfied with your purchase, please review our Refund Policy below.

1. Return Eligibility

You may request a return or refund if:

• The product arrived damaged or defective
• You received the wrong item
• The item is unused, unopened, and in original condition
• The return request is made within the eligible return period

Returned items must include original packaging, accessories, manuals, and proof of purchase.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

• Opened or used products
• Items damaged after delivery due to misuse
• Products missing original packaging or accessories
• Software, digital licenses, or downloadable products
• Clearance, final sale, or specially marked non-returnable items
• Thermal paste, consumables, or hygiene-sensitive accessories once opened

3. Return Request Period

Customers must request a return within 7 to 14 days of receiving the order, unless otherwise stated on the product page.

Requests made after the eligible period may not be approved.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5 to 10 business days, depending on your payment provider.

5. Shipping Costs

• Original shipping charges are generally non-refundable unless the return is due to our error.
• Customers may be responsible for return shipping costs unless the item was incorrect, damaged, or defective.

6. Damaged or Faulty Products

If your product arrives damaged or is not functioning properly, please contact us within 48 hours of delivery with photos or videos of the issue and packaging.

We may offer a replacement, repair assistance, store credit, or refund depending on the situation.

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been dispatched, it may no longer be eligible for cancellation and must follow the return process.

8. Compatibility Responsibility

Customers are responsible for checking product compatibility with their systems before purchase. Refunds may be declined for items ordered incorrectly due to compatibility issues unless unopened and eligible for return.

9. Manufacturer Warranty

Some hardware products may be covered by manufacturer warranty. Warranty claims may need to be handled directly with the manufacturer according to their terms.

10. Contact Us

If you need help with a return or refund request, please contact Power Rig Tech customer support with your order details.